NDAX Login — Quick, Secure Access to Your Canadian Crypto Account

Overview

NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency exchange offering trading, fiat on/off ramps and custodial services. Signing in to your NDAX account is the gateway to trading, deposits, withdrawals and account settings. This article walks you through the login process, how to enable and manage two-factor authentication (2FA), how to handle login problems, and best security practices.

How to Sign In (Step-by-step)

1. Open your browser and go to the NDAX sign-in page or launch the NDAX mobile app.
2. Enter the email address associated with your NDAX account.
3. Type your password. If you use a password manager (recommended), autofill helps reduce typing errors.
4. If 2FA is enabled, enter the one-time code from your authenticator app or the SMS code, depending on your setup.
5. Click “Sign In” — you should land on your dashboard. If prompted for additional verification, follow the on-screen instructions.

Two-Factor Authentication (2FA)

NDAX strongly recommends using an authenticator app (e.g., Google Authenticator, Authy) rather than SMS for 2FA. Authenticator apps are less vulnerable to SIM-swap attacks.

• To enable 2FA: go to Account > Security > Two-Factor Authentication and follow prompts to link your authenticator app.
• Save backup/recovery codes in a secure place (offline password manager or printed copy).

Troubleshooting Common Login Issues

Problems can occur for several reasons. Try these fixes in order:

1. Incorrect password: Use the “Forgot password” flow to reset your password securely.
2. 2FA codes failing: Ensure your device time is correct (authenticator apps depend on accurate device clock). If you changed phones without transferring 2FA, use your saved recovery codes.
3. Blocked IP or geo-restrictions: Disable VPNs/proxies and try from a known network. NDAX enforces regional compliance rules.
4. Account locked: Follow the on-screen instructions or contact NDAX support with the required identity verification documents.

Account Recovery

If you cannot access your account, use the official account recovery workflow. Expect to provide:

• Registered email address and proof of identity (government ID).
• Proof of address or transaction history if requested.
• Any saved 2FA recovery codes.

Do not share passwords, 2FA codes, or private keys with anyone claiming to be support. NDAX support will never ask for your password.

Security Best Practices

• Use a strong, unique password and a reputable password manager.
• Enable 2FA with an authenticator app (avoid SMS-only 2FA).
• Monitor account activity and set up withdrawal white-listing if available.
• Beware of phishing: always check the URL and bookmark NDAX’s official site.

FAQ

What if I forget my NDAX password?

Use Forgot password on the sign-in page; follow email instructions to reset it.

How long does account recovery take?

Times vary depending on required verification — expect from a few hours to several days for full manual review.

Can I disable 2FA?

Yes, through Security settings, but disabling 2FA reduces account protection — avoid doing so unless necessary.

This guide provides practical, current best practices for signing into NDAX and protecting your account. Always refer to NDAX’s official help center for policies and the latest security advisories.